Industry Connect

Mr. G Jagannathan, CEO, Transconn International delivered a Guest Talk at IIM Indore on December 29, 2015. The topic of the talk wasBusiness Excellence Model. The session was organised jointly by the Corporate Interaction Committees of the EPGP and PGP courses at the Institute.

Mr. Jagannathan began the session asking the participants to list down three organizations that they think are world class. He then mentioned about the factors which make a particular organization ‘world class’.

He attributed this excellence to aspects such as the culture of excellence, people centricity, business ethics and learning attitude, among others. ‘Journey of Excellence depends upon the 4 P’s namely, Passion, Patience, Process and Perseverance’, he noted. Mr. Jagannathan explained the Malcolm Baldridge Model of Excellence and the EFQM Model, which holistically evaluate companies on a scale of zero to 1000 based on scores awarded on 7 different components.

While explaining the model and the 11 core values that organizations ought to possess, he gave examples of how Google adds a touch of class to minute aspects of their products as well as their organization wide culture. The transformation of these values to processes to practice and finally outcome is also critical. In order to move towards a world class organization, one must concentrate on its Approach, Deployment and Results along with a feedback loop of Evaluation and Improvement. In the process, there were also mentions of excellence at Disney, Tata Group and Singapore Airlines.

Through a case, he demonstrated that it could generically be applied even to a sportsperson’s training routine to achieve a fixed goal. He opened up the floor for questions that students had. The session received an excellent response with students from the EPGP, FPM and PGP courses having attended the same.