Overview

Public value is a foundational concept in public administration and is broadly understood as the value created by the government for its citizens through effective and efficient services. Seminal scholars including Mark Moore have posited that a fundamental function of public managers is to create public value by satisfying the desires of the public (Sami, 2018). This includes considerations that go beyond commercial value, such as maximizing public benefit and gaining social returns on investment.

Governments across countries now employ contemporary technologies to develop effective and efficient governance, resulting in public value. The advent of Artificial Intelligence (AI) is seen as a potentially transformative force in the public sector, promising the use of intelligent machines to perform tasks more efficiently and effectively (Noordt, 2023). But one major issue faced by public administrators is the difficulty in conceptualizing public value creation; this includes gauging why, where, when, and how to use these smart technologies in the public value creation model.

IIM Indore’s three-day program will help public administrators conceptualize and create public value in their domain of work. From municipalities to individual government departments, policy implementation, and e-services, public administrators will learn how the government can generate and capture value through the use of smart technologies such as digital transformation, AI, and ML in the public value creation process.

Objectives

After attending this programme, participants will have learnt about:

• Public value and its various dimensions, such as principles of efficiency and effectiveness (sigma values), fairness and transparency (theta values), and the ability to be adaptive and robust (lambda values).
• Implications of different technological waves on the process of public value creation, from the first steps of automation using information technologies, to the most recent public sector innovations, including sensors and artificial intelligence.
• Analysis of public value using smart technologies and strategies, including open government (OG) and data initiatives, digital transparency and participation platforms, web portals for public services delivery, and the utilization of social media technologies.
• Conceptualizing smartness  using the technological dimension of organizational dynamics and strategies for public value creation in the government as a comprehensive notion of digital government.

Content

• Conceptualizing and generating Public Value within a specific setting (policy, key missions, public administration, municipal corporations).
• Technical skills: data analysis for proficiency, understanding AI systems.
• Smart technologies to enhance public service delivery, efficient policy formulation, data driven decision making (real-time informed choices).
• Automation of routine tasks, predictive analytics (strategic planning and resource use), virtual assistants and chatbots.
• Building public trust, public engagement, and responsible AI Adaptation,
• Managing institution resistance, bureaucratic inertia, and AI accountability issues.
• Creativity and design thinking.

For Whom

Public policy makers, public Administrators, consulting organisations, municipal corporation employees, technological firms.

Enquiry and Registrations

Management Development Programmes (MDP) Office