Applications are invited for the post of Deputy General Manager (Client Relations) to be deputed at IIM Indore on the rolls of manpower agency.
About IIM Indore
The Indian Institute of Management Indore (IIM Indore) is one of India’s leading management institutions, recognised for its academic excellence and executive education offerings. In the NIRF India Rankings 2025, IIM Indore was ranked 8th in Management. Its one-year Executive Post Graduate Programme in Management (EPGP) ranked 62nd globally in the Financial Times Global MBA Rankings 2026. In the QS (Quacquarelli Symonds) World University Rankings by subject for Business & Management Studies, IIM Indore was placed in the 151–200 global band and ranked 23rd in Asia in 2026. The Institute was also ranked 62nd globally in Open Executive Education and 88th in Custom Executive Education in the Financial Times Executive Education Rankings 2026.
About Executive Education of IIM Indore
IIM Indore’s Executive Education portfolio serves organisations and working professionals through customised and open enrolment programmes delivered on campus, online, and at client locations. These include Degree, Diploma and Certification awarding programmes ranging from a few days to two years in duration. These programmes combine academic expertise with practical relevance to address contemporary business challenges and leadership development needs.
Applications are invited for the position of Deputy General Manager (Client Relations) for the Executive Education Office. The minimum qualification, experience and other general terms and conditions are given hereunder:
Number of positions: 01
Designation: Deputy General Manager (Client Relations)
Nature of Appointment: Full-time
Reporting to: Associate Dean (Executive Education)
Role Purpose
Lead business development, client relationship management, and channel partner engagement for Executive Education department. Drive the growth of custom and open enrolment programmes by translating market demand and organisational learning needs into relevant programme offerings, in collaboration with Faculty and institute’s stakeholders.
Key Responsibilities
Client Relations and Business Development – Custom (B2B) and Open Programmes (MDP’s)
- Develop and manage relationships with corporate clients, government organisations, public sector enterprises, and other institutional clients to generate new and repeat business.
- Engage with prospective clients through consultative discussions to understand their organisational priorities, capability gaps, and learning requirements.
- Lead the preparation of programme proposals, commercial offers, client presentations, and responses to Requests for Proposals (RFPs) and tenders.
- Coordinate with clients on the development and clarification of programme requirements and scope for RFPs, where required.
- Collaborate with Faculty/Programme Coordinators to curate customised programmes, including learning objectives, content, delivery formats, duration, and schedules.
- Involve relevant Faculty in client discussions and programme design wherever academic inputs are required.
- Lead commercial discussions and negotiations within approved institute norms and obtain necessary approvals for proposals and commitments.
- Work with external legal consultant for vetting of MoU’s, contracts and other documents with legal implications.
- Maintain oversight of the business pipeline, proposal conversion, client satisfaction, and opportunities for long-term engagement.
- Work with Faculty to develop and market Open programmes proposed in their areas of expertise, aligning programme positioning and promotional activities.
- Identify, evaluate, and onboard marketing agencies, to promote Open programmes and support participant acquisition.
- Work with Institute’s media and communications team to develop programme collateral, presentations, and promotional material. Collaborate with the team to promote programmes on Institute’s social media handles.
Channel Partner Management – Open Enrolment and B2C Programmes (OLP’s)
- Manage relationships with EdTech and other channel partners for the development, launch, promotion, and delivery of Executive Education programmes.
- Identify opportunities for new programmes based on market demand, participant needs, partner inputs, and Faculty expertise.
- Work with Faculty/Programme Coordinators on programme design, structure, delivery formats, and launch readiness.
- Coordinate with partners and the media and communications team on brochures, marketing collateral, and programme positioning.
- Review sales pipelines, enrolment trends, and programme performance with partners; coordinate corrective actions where required.
- Evaluate the performance of existing partners and their programme portfolios, including enrolments, delivery support, participant experience, and adherence to agreed commitments.
- Identify and evaluate prospective partners, negotiate engagement terms, and onboard through prescribed approval processes.
- Facilitate decisions on programme continuation, restructuring, relaunch, or expansion in consultation with relevant stakeholders.
Indicative Performance Measures
- Revenue growth, proposal conversion, and repeat business.
- Successful programme launches and enrolment performance.
- Client, participant, and channel partner satisfaction.
Qualification and Work Experience:
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A degree from a reputed University with at least 12 years of experience. Should have knowledge about key management areas (Marketing, HR, Finance, Operations, Strategy, etc.). Should possess excellent oral and written communication and presentation skills. The incumbent should be ready to travel across the country in case of need.
Desirable:
Good speaking and writing proficiency in English.
Salary & Allowances
The selected candidate will be deputed at IIM Indore through manpower agency rolls on a consolidated monthly pay package subject to satisfactory performance, which will be reviewed on an annual basis. Salary will not be a constraint for the deserving candidate.
General Terms and Conditions:
- Interested and eligible candidates are requested to send their application in the prescribed format Application form appended in the Google link along with scanned copies of all Qualification Certificates (One PDF file for all qualifications certificates starting from class 10th as Annexure-1), Experience Certificates (One PDF file for all Experience certificates as Annexure-2) and Category/PwD certificate if applicable (One PDF file for Category and PwD certificates as Annexure-3).
- Incomplete applications and Annexures as mentioned in point no.1 will not be accepted. The application is only to be sent through the above-mentioned link. No other mode of application will be accepted.
- Mere fulfilling of the minimum qualification and experience requirements will not confer any right on the candidates for being called for Interview or/and their selection.
- Only shortlisted candidates will be contacted.
- No correspondence will be entertained in this regard.
- An incomplete application without proper supporting documents will be summarily rejected.
- Last date of Application November 30, 2026.